Tradexa

WhatsApp Commerce and Support Benefits for Businesses

Use WhatsApp for product conversations, customer support, order follow-up and approved campaigns while keeping business context connected.

Benefits to your business

  • Connect

    Buyer and order context

    Use customer, product, payment and order information already available in Tradexa while handling a conversation.

  • Share

    One team inbox

    Let authorised team members work from the same WhatsApp inbox and hand conversations to the right person.

  • Follow up

    Configured customer journeys

    Schedule promotional and transactional communication after the seller configures the audience, trigger, channel and template.

  • Recover

    Abandoned cart follow-ups

    Configure WhatsApp and email messages for carts left behind, with timing and message variants set for your business.

  • Reach

    Your existing buyers

    Promote products, offers and new arrivals to selected customer groups through WhatsApp, email, SMS and push.

  • Support

    Chatbot with human handoff

    Answer supported product, price, offer and order questions automatically, then create a ticket or hand the conversation to a person.

Sell, Manage, Market & Advertise - Everywhere Your Customer Lives

One platform for brands, retailers, and distributors to SELL across websites, marketplaces, and stores; MANAGE orders, inventory, distribution networks, and sales teams; MARKET through WhatsApp, SMS, and email; and ADVERTISE on Google, Meta, Amazon, and Flipkart.